FAQs

Generally, yes. Most primary care providers within AHN will accept new patients. If you experience any difficulties, please contact HR or AHN.   
From the My Healthy Spirit website, you can search primary care providers from the “Select a Provider” page that will connect you to the Qualchoice website. You can also contact your provider directly to find out if they are a part of AHN. 
You don’t have to change doctors. If you are enrolled in the CHI Medical Plan, you’ll get the best coordination and lowest out-of-pocket costs when you seek care within AHN. 
Yes. However, it takes time to grow. If your specialist is not already a part of AHN, he or she may be included in the future. Specialists must sign an agreement to join AHN and agree to the terms of this new care delivery model. If you know a specialist who is not in the AHN but is interested in joining, please have them contact AHN
If your primary care provider is a part of AHN, there may be a health coach within your provider’s office that may coordinate your medical care and help you find the resources you need to better manage your condition (such as asthma).

 

You may also have access to Preventure condition management nurse coaches through the CHI Healthy Spirit Wellness Program. The Preventure condition management nurse coaches are experienced in helping you set goals and overcome barriers in order to live a healthier lifestyle and provide support in managing your chronic conditions. 
Health coaches may be available within AHN:
  • Primary care providers may have an office health coach to help coordinate your care. They may review charts, work with patients and families, and may be involved in health improvement activities. For example, the coach may help you find the resources you need to better manage your condition (such as asthma).
  • A hospital health coach may be assigned if you are a patient at a hospital within AHN. The hospital coach may help you transition to outpatient care until you are able to see the coach in your patient-centered medical home office. In addition, if your hospital stay is with a AHN hospital, your primary care provider will have comprehensive information about your hospital stay, treatment plan, current health status, and a listing of all prescriptions, etc.

 

AHN health coaches are different than the lifestyle coaches available through the CHI Healthy Spirit Wellness Program. AHN health coaches are employed through AHN and focused on your individualized diagnosis and the appropriate follow-up associated with your care plan. The lifestyle coaches available through the CHI Healthy Spirit Wellness Program are focused on diet, exercise and other wellness activities that can help you change behaviors to achieve goals that will help enhance your overall health.

You may already be in a patient-centered medical home and not know it. More than 10 percent of primary care providers are part of a patient-centered medical home. Your primary care physician may not publicize that they are a patient-centered medical home for AHN. You may want to ask your primary care provider if they are a part of AHN.
Some AHN primary care provider practices are transitioning to patient-centered medical home approach. A patient-centered medical home is a model of primary care that is patient-centered, comprehensive and focused on quality and safety. The patient-centered medical home may include primary care physicians, physician assistants, nurse practitioners and other health professionals such as pharmacists.

 

The collaboration that occurs within AHN, makes it possible for primary care providers to become patient-centered medical homes. If you seek care from a primary care provider within AHN, you should ask if they are a patient-centered medical home.

If your provider is not a patient-centered medical home, that’s ok. Your provider can still coordinate and collaborate with the other health care providers within AHN to provide you the highest quality and effective care. 
AHN is most successful when all care is coordinated through your primary care provider and other health resources (coaches, care coordinators, etc.). To take full advantage of AHN, you might have to end a long-term relationship with an existing provider if he/she is not part of AHN. Keep in mind: You can choose to seek care from any provider; however, you should pay less for services received within the AHN.
Through AHN, you should receive better care and improved onsite services, including:
  • Better collaboration among your health care providers and facilities;
  • Opportunities to be more active in your health care decisions, including more time to ask questions of your provider;
  • The amount you pay for services received within AHN may be lower when you choose providers and facilities within AHN;
  • If you have access to a patient-centered medical home within AHN, then you may notice additional communications, such as reminders of appointments, timely screenings or AHN team members reaching out to you more frequently
  • If available, a local health coach may be available to help you manage your wellness efforts or chronic conditions. For example, you might get a reminder that you’re due for an appointment or that it’s time to have your blood sugar checked.
One big advantage of AHN is the ability to take a more holistic approach in caring for patients through the coordination of more effective, safe and efficient care. As a patient, you will have the opportunity to be a more active participant in your own care. You will have a coordinated team of providers available to help you achieve your health goals. Whether you have a chronic illness or are relatively healthy, AHN can help you manage your health. If you use a lot of health care services or have a chronic illness, all of your care will be coordinated through your primary care provider. If you’re generally healthy, your provider can work with you to ensure that you have your questions answered, make sure you understand all of your options and help you receive necessary screenings to monitor your health.

 

In addition, health coaches and care coordinators may be available to help you and your provider with a more proactive approach toward your care, such as reminding you of preventive care check-ups.  
Over time, AHN can improve the health of our communities and the overall cost of health care should decrease. They can also increase the satisfaction of patients and the communities we serve.
 
These outcomes are based on potential health problems being identified and addressed when they are easily treatable and avoiding more costly care later, as well as duplication of services.
The CIN model is an innovative way to deliver care. Physicians and providers benefit from:
  • A structure that promotes improving their patients’ health versus focusing solely on sick care.
  • Increased opportunity to collaborate with other health care providers and focus on best practices.
  • The ability to earn incentives for optimal performance based on quality metrics.
  • Greater efficiency in health care delivery.
  • Improved compliance with evidence-based medicine guidelines.
  • Streamlined physician payer contracting.
  • Increased access to health information on their patients to increase efficiencies of clinical care

 

A CIN shifts the way all of us – patients and providers – will interact with each other. 
CINs are different from other managed care plans you may be familiar with from the past. Health Maintenance Organizations (HMOs) were designed to primarily manage services and costs. Though a CIN may sound similar to a traditional HMO, there are some critical differences – notably, CIN patients are not required to see in-network providers nor are they required to obtain referrals to receive care. With the CIN, your primary care provider is a facilitator of all your care; not a “gatekeeper” preventing you from seeing a specialist. CINs bring together primary care providers, specialists, ancillary services and hospitals to increase quality and lower costs, allowing a savings to the network through cost avoidance. With a CIN, the emphasis is on delivering the right care, at the right time and in the right place with better coordination and communication.

 

The Mission of Catholic Health Initiatives is to nurture the healing ministry of the Church, supported by education and research. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we create healthier communities.

As health care continuously evolves, we must look at new ways to provide better quality and coordinated care. CINs shift the delivery of health care from traditional, reactive sick care to proactive well care, focusing on improving the patient’s health. CINs directly support our Mission to improve the health of the people and communities we serve. 
A clinically integrated network (CIN) is a network of providers, facilities and ancillary services collaborating to improve the health of their patients. A CIN brings together the whole spectrum of care – primary care providers, specialists, hospitals, home health services, health/chronic disease coaches, etc., using information sharing and strong communication links to deliver your care. This coordinated effort provides a holistic approach toward your health care needs, which can help you receive better care and stay healthy.

 

Arkansas Health Network (AHN) is the CIN in Arkansas for CHI – providing the right care at the right time and at the right place of service. 
Studies show that patient-centered medical homes often provide better, and more personalized, patient care. Patient-centered medical homes are often associated with:
  • Better care results
  • Maintaining a complete patient medical record
  • Reduced patient mortality
  • Eliminating duplication of testing and services
  • Increased patient involvement in their own care
  • Improved care and overall wellness
  • Fewer hospital admissions for patients with chronic diseases
  • Patients are able to maintain their health at home more often through self-care plans
  • Lower costs for patients and physicians