Patients FAQ

What is different about how AHN works?

One big advantage of AHN is the ability to take a more holistic approach in caring for patients through the coordination of more effective, safe and efficient care. As a patient, you will have the opportunity to be a more active participant in your own care. You will have a coordinated team of providers available to help you achieve your health goals. Whether you have a chronic illness or are relatively healthy, AHN can help you manage your health. If you use a lot of health care services or have a chronic illness, all of your care will be coordinated through your primary care provider. If you’re generally healthy, your provider can work with you to ensure that you have your questions answered, make sure you understand all of your options and help you receive necessary screenings to monitor your health.

In addition, health coaches and care coordinators may be available to help you and your provider with a more proactive approach toward your care, such as reminding you of preventive care check-ups.

As of May 2019, I was seeing a CHI St. Vincent OB-GYN provider. Now that they are no longer CHI St. Vincent, who can I see if I’d like to continue seeing an AHN provider?

As of May 2019, Arkansas Health Network has 34 OB-GYN providers in 11 different practices across the Central Arkansas area.The list of practices and their phone numbers are provided below. If you would like to switch to one of these practices, please call the clinic directly for an appointment.

Little Rock

Health Care for Women – 501-663-6316
Little Rock Gynecology & Obstetrics – 501-221-9700
Serenity Health Center for Women – 501-320-1101
Taylor OBGYN & Wellness Clinic – 501-217-0517
The Woman’s Clinic – 501-664-4131
Woman’s Pavilion – 501-666-4294
Women’s Care Center – 501-280-9500


Conway Obstetrics & Gynecology (College) – 501-327-6547
Conway Obstetrics & Gynecology (Western) – 501-327-9497
Conway Women’s Health Center – 501-450-3920
Renaissance Women’s Center – 501-548-6100

Hot Springs

CHI St. Vincent Women’s Clinic – 501-609-2368

Will primary care providers within AHN accept new patients?

Generally, yes. Most primary care providers within AHN will accept new patients. If you experience any difficulties, please contact HR or AHN.

How can I find out which network my doctor is in?

From the My Healthy Spirit website, you can search primary care providers from the “Select a Provider” page that will connect you to the Qualchoice website. You can also contact your provider directly to find out if they are a part of AHN.

Will I have to change doctors?

You don’t have to change doctors. If you are enrolled in the CHI Medical Plan, you’ll get the best coordination and lowest out-of-pocket costs when you seek care within AHN.

Are there specialists in our AHN?

Yes. However, it takes time to grow. If your specialist is not already a part of AHN, he or she may be included in the future. Specialists must sign an agreement to join AHN and agree to the terms of this new care delivery model. If you know a specialist who is not in the AHN but is interested in joining, please have them contact AHN.

How can health coaches help with chronic conditions?

If your primary care provider is a part of AHN, there may be a health coach within your provider’s office that may coordinate your medical care and help you find the resources you need to better manage your condition (such as asthma).

You may also have access to Preventure condition management nurse coaches through the CHI Healthy Spirit Wellness Program. The Preventure condition management nurse coaches are experienced in helping you set goals and overcome barriers in order to live a healthier lifestyle and provide support in managing your chronic conditions.

My patient-centered medical home includes a health coach. What is a health coach and how will he/she help me?

Health coaches may be available within AHN:

  • Primary care providers may have an office health coach to help coordinate your care. They may review charts, work with patients and families, and may be involved in health improvement activities. For example, the coach may help you find the resources you need to better manage your condition (such as asthma).
  • A hospital health coach may be assigned if you are a patient at a hospital within AHN. The hospital coach may help you transition to outpatient care until you are able to see the coach in your patient-centered medical home office. In addition, if your hospital stay is with a AHN hospital, your primary care provider will have comprehensive information about your hospital stay, treatment plan, current health status, and a listing of all prescriptions, etc.

AHN health coaches are different than the lifestyle coaches available through the CHI Healthy Spirit Wellness Program. AHN health coaches are employed through AHN and focused on your individualized diagnosis and the appropriate follow-up associated with your care plan. The lifestyle coaches available through the CHI Healthy Spirit Wellness Program are focused on diet, exercise and other wellness activities that can help you change behaviors to achieve goals that will help enhance your overall health.

How do I know if I’m already part of a patient-centered medical home?

You may already be in a patient-centered medical home and not know it. More than 10 percent of primary care providers are part of a patient-centered medical home. Your primary care physician may not publicize that they are a patient-centered medical home for AHN. You may want to ask your primary care provider if they are a part of AHN.

What is a patient-centered medical home?

You may already be in a patient-centered medical home and not know it. More than 10 percent of primary care providers are part of a patient-centered medical home. Your primary care physician may not publicize that they are a patient-centered medical home for AHN. You may want to ask your primary care provider if they are a part of AHN.

Are there any disadvantages to seeking care within AHN?

AHN is most successful when all care is coordinated through your primary care provider and other health resources (coaches, care coordinators, etc.). To take full advantage of AHN, you might have to end a long-term relationship with an existing provider if he/she is not part of AHN. Keep in mind: You can choose to seek care from any provider; however, you should pay less for services received within the AHN.

What are Arkansas Health Network (AHN) & Arkansas Children’s Care Network (ACCN)?

Arkansas Health Network (AHN) and Arkansas Children’s Care Network (ACCN) are both provider-led, health system sponsored, Clinically Integrated Networks (CINs) based in Arkansas. Together, they have a combined network of over 2200 providers across the state of Arkansas, representing comprehensive primary and specialty care for both adult and pediatric patients. The network also consists of several major hospital facilities in Arkansas – CHI St. Vincent Infirmary, CHI St. Vincent Hot Springs, CHI St. Vincent North, CHI St. Vincent Morrilton, Arkansas Children’s Hospital, Arkansas Children’s Northwest, and Conway Regional Medical Center.

Arkansas Health Network was established by CHI St. Vincent in 2013. Arkansas Children’s Care Network (ACCN) was established by Arkansas Children’s in 2017.

What are the benefits of seeking care within Arkansas Health Network?

Through AHN, you should receive better care and improved onsite services, including:

  • Better collaboration among your health care providers and facilities;
  • Opportunities to be more active in your health care decisions, including more time to ask questions of your provider;
  • The amount you pay for services received within AHN may be lower when you choose providers and facilities within AHN;
  • If you have access to a patient-centered medical home within AHN, then you may notice additional communications, such as reminders of appointments, timely screenings or AHN team members reaching out to you more frequently
  • If available, a local health coach may be available to help you manage your wellness efforts or chronic conditions. For example, you might get a reminder that you’re due for an appointment or that it’s time to have your blood sugar checked.
What is a Clinically Integrated Network?

A Clinically Integrated Network (CIN) is a selective partnership of physicians collaborating with hospitals to deliver evidence-based care, improve quality, efficiency, coordinate care for patients, and demonstrate value to the market including employers, insurance companies, and government regulators.

Why are ACCN and AHN partnering on this population health coordinated care delivery model?

AHN and ACCN have a shared vision to create the first provider-led, population health coordinated care delivery model offering for health plans in the Arkansas market. They determined there is a need among self-insured employers in the market to implement new, innovative models of care in order to improve the quality and cost efficiency of their health plans.

AHN and ACCN together bring a portfolio of expertise and capabilities perfectly suited to help employers achieve these desired results. These core competencies include: a high-performing provider-led network, multidisciplinary care management team, advanced data and analytics, and innovative benefit plan designs. Together, AHN and ACCN can provide comprehensive coordinated care to the whole family through their focused expertise on adult and pediatric care, respectively.

What impact will AHN have in the long term?

Over time, AHN can improve the health of our communities and the overall cost of health care should decrease. They can also increase the satisfaction of patients and the communities we serve.

These outcomes are based on potential health problems being identified and addressed when they are easily treatable and avoiding more costly care later, as well as duplication of services.

Have AHN & ACCN formed an insurance company?

No, AHN and ACCN have not formed an insurance company. They remain two independent Clinically Integrated Networks and are not offering a complete health plan to employers. AHN and ACCN have formed a health plan offering which allows self-insured employers to take advantage of their combined strengths and resources. Employers will have access to their combined network of providers across the state, adult focused care management team (through AHN), and a pediatric focused care management team (through ACCN). AHN and ACCN will work together to achieve maximum results for employers using their respective resources based upon the specific needs of the population.

Why would a physician or provider join AHN?

The CIN model is an innovative way to deliver care. Physicians and providers benefit from:

  • A structure that promotes improving their patients’ health versus focusing solely on sick care.
  • Increased opportunity to collaborate with other health care providers and focus on best practices.
  • The ability to earn incentives for optimal performance based on quality metrics.
  • Greater efficiency in health care delivery.
  • Improved compliance with evidence-based medicine guidelines.
  • Streamlined physician payer contracting.
  • Increased access to health information on their patients to increase efficiencies of clinical care

A CIN shifts the way all of us – patients and providers – will interact with each other.

How do I know which doctors are in the network?

During the discovery process, AHN and ACCN will work with the employer and TPA to figure out the best way to make this roster available to employers and their health plan members. Typically the roster will be posted either on a TPA, employer, or the AHN/ACCN website.

How is seeking care from a CIN different than an HMO?

CINs are different from other managed care plans you may be familiar with from the past. Health Maintenance Organizations (HMOs) were designed to primarily manage services and costs. Though a CIN may sound similar to a traditional HMO, there are some critical differences – notably, CIN patients are not required to see in-network providers nor are they required to obtain referrals to receive care. With the CIN, your primary care provider is a facilitator of all your care; not a “gatekeeper” preventing you from seeing a specialist. CINs bring together primary care providers, specialists, ancillary services and hospitals to increase quality and lower costs, allowing a savings to the network through cost avoidance. With a CIN, the emphasis is on delivering the right care, at the right time and in the right place with better coordination and communication.

What does it mean for employees if their doctors are not in the network?

This will depend on the employer’s benefit plan design, which is flexible when working with AHN and ACCN. The recommended, innovative model for benefit design creates three network tiers. Tier 1 includes AHN and ACCN participating providers and facilities. Tier 2 includes other providers credentialed by the chosen TPA. Tier 3 is out-of-network providers. Employees would have an option to see providers in any of the three tiers at any time, but will have fewest out of pocket costs when accessing Tier 1 providers in the AHN and ACCN’s high performing networks.

Why has CHI developed CINs?

The Mission of Catholic Health Initiatives is to nurture the healing ministry of the Church, supported by education and research. Fidelity to the Gospel urges us to emphasize human dignity and social justice as we create healthier communities.

As health care continuously evolves, we must look at new ways to provide better quality and coordinated care. CINs shift the delivery of health care from traditional, reactive sick care to proactive well care, focusing on improving the patient’s health. CINs directly support our Mission to improve the health of the people and communities we serve.

How will this be different than what employers provide today for their employees?

The key benefits to an organization’s employees include:

  • Improved patient access to healthcare services
  • Strengthened preventive care, disease management, and lifestyle techniques
  • Reduced out-of-pocket costs
  • Enhanced health outcomes
  • Healthier employees
  • Employers reap benefits as well, including cost management through the integration of nurse care managers and improved case management protocols, tailored plan specifications to meet the company’s unique needs, and promotion of a healthier workforce.
What is a clinically integrated network?

A clinically integrated network (CIN) is a network of providers, facilities and ancillary services collaborating to improve the health of their patients. A CIN brings together the whole spectrum of care – primary care providers, specialists, hospitals, home health services, health/chronic disease coaches, etc., using information sharing and strong communication links to deliver your care. This coordinated effort provides a holistic approach toward your health care needs, which can help you receive better care and stay healthy.

Arkansas Health Network (AHN) is the CIN in Arkansas for CHI – providing the right care at the right time and at the right place of service.

What are the benefits of a patient-centered medical home?

Studies show that patient-centered medical homes often provide better, and more personalized, patient care. Patient-centered medical homes are often associated with:

  • Better care results
  • Maintaining a complete patient medical record
  • Reduced patient mortality
  • Eliminating duplication of testing and services
  • Increased patient involvement in their own care
  • Improved care and overall wellness
  • Fewer hospital admissions for patients with chronic diseases
  • Patients are able to maintain their health at home more often through self-care plans
  • Lower costs for patients and physicians